Bangkok: The problem of canceled tours is widespread, impacting numerous consumers who have filed complaints with relevant agencies. Recently, Ms. Supamas Isarabhakdi, Minister attached to the Prime Minister's Office, in her capacity as supervisor of the Office of the Consumer Protection Board (OCPB), stated that she is aware of the ongoing problem of tour operators failing to deliver on their contracts, causing widespread damage to consumers. She has instructed the OCPB to intensify its operations in all aspects, including preventing damage, assisting consumers, and closely monitoring the progress of cases.
According to Thai News Agency, Ms. Isarabhakdi has instructed the OCPB to urgently coordinate with relevant agencies, especially the Department of Tourism, to inspect the licenses and conduct of tour operators, while simultaneously providing timely and fair assistance to affected consumers. Emphasis is being placed on enhancing the consumer warning system and disseminating information on precautions when choosing tour packages. This includes checking licenses from the Department of Tourism and avoiding unusually low prices, which may be a sign of fraud.
Furthermore, data from 2024-2025 shows that the Consumer Protection Board has resolved to pursue civil lawsuits on behalf of consumers in cases involving the purchase of tour services. The total value of the damages is nearly 100,000,000 baht. The majority of the problems found relate to advertising tour packages at unusually low prices, failure to adhere to agreed-upon itineraries, cancellations without prior notice, and non-refundable payments to consumers. These issues have a wide-ranging impact and undermine confidence in the tourism industry as a whole.
However, the public is advised to exercise caution when choosing tour services, to thoroughly check information before signing a contract, and not to be misled by advertisements offering unrealistically low prices. If you encounter any suspicious behavior or feel exploited, you can file a complaint with the Consumer Protection Board hotline 1166 or through the OCPB Connect application, available 24 hours a day.