Call Center Gangs Exploit Social Media to Deceive Victims: Government Takes Action

Bangkok: Jirayu warns of a call center gang that has opened a page claiming to be a free victim assistance center, tricking people into transferring money. He emphasizes that people should never contact or transfer money online. He has ordered the police to investigate and arrest them immediately.

According to Thai News Agency, Mr. Jirayu Huangtrakul, advisor to the Prime Minister, revealed that the government received complaints through the program 'Singing from the Heart of Thai Couples' that currently, there are call center gangs that have adjusted their fraudulent methods. In the past, they often used channels such as calling victims by claiming to be police officers, important government agencies, or claiming that there was a delayed mail, including sending fraudulent documents in various forms, which Thai society has become accustomed to, causing call center gangs to change their methods.

Currently, it has been found that there are more frauds using the Facebook platform, by opening pages pretending to be foundations or public lawyers' offices that are free of charge or fraud assistance centers. Now, it has been discovered that the Facebook platform is called the 'Online Victim Assistance Office', with a target group to repeatedly deceive people who have been deceived by the call center gang into transferring money to various accounts or in cases where they have purchased goods but have not received them or the goods do not match the description in large numbers.

'These processes will open a Facebook fan page and the page will be a non-profit organization to help victims who are scammed online by adding LINE to lawyers, stating that there will be a team of lawyers to help. When the scammers receive the case from the victims, they will forward it to the scammers who disguise themselves as police officers from various agencies. From the investigation, it was found that the victims were sent police officer ID cards to believe them. Then, they will work as a team to trick the already unfortunate into being unlucky again. The working group checked the police ID cards and did not find that they were real police officers. They also checked and found that the lawyer's name did not appear in the registry of lawyers,' said Jirayu.

Mr. Jirayu continued that the working group has now forwarded the case to the police, who are currently tracking down and arresting this group of criminals. He would like to warn the public not to fall for any form of fraud, especially those impersonating people through social media platforms such as TikTok, Instagram, and Facebook, which are channels that scammers often use to trick people into believing and transferring money.