Bangkok:The Office of Consumer Protection Board (OCPB) is collaborating with the Bangkok Metropolitan Administration (BMA) to decentralize consumer protection efforts, enabling local agencies to handle complaints and assist citizens more effectively.
According to Thai News Agency, Ms. Supamas Isarabhakdi, Minister attached to the Prime Minister's Office, has been spearheading efforts to integrate the OCPB's work with the BMA to ensure consumer protection responsibilities are managed at the local level. This initiative is intended to provide citizens with easier access to assistance, reducing the need for extensive travel and multiple agency contacts.
The meeting, chaired by Mr. Atthapol Traisri, focused on streamlining cooperation between the OCPB and the BMA. Key attendees included Pradermchai Boonchuaylue, advisor to the Minister of the Prime Minister's Office, Dr. Patcharin Samsiripong, and Ronnarong Poolpipat, Secretary-General of the Consumer Protection Committee, alongside BMA representatives. The government aims to address consumer grievances urgently, with Prime Minister Anutin Charnvirakul emphasizing comprehensive and fair protection of citizens' rights.
Ms. Supamas highlighted the government's priority in resolving consumer issues and noted the importance of local authorities in increasing service accessibility. The BMA, with its local offices and personnel, can effectively manage complaints and coordinate problem-solving, thereby simplifying procedures for citizens.
The Consumer Protection Board (CPB) is committed to supporting local agencies by providing legal knowledge, operational guidelines, and digital tools. The CPB has also introduced the "Bangkok Metropolitan Consumer Complaint System Prototype" to streamline complaint handling and inter-agency coordination.
Ms. Supamas stressed that decentralization is aimed at enhancing local service delivery capabilities, with the CPB offering legal and operational support. She emphasized the government's dedication to improving consumer protection mechanisms to ensure citizens can easily access their rights and receive prompt assistance.
Citizens facing issues with goods or services can file complaints through the OCPB hotline 1166, the OCPB Connect application, the website www.ocpb.go.th, or provincial offices, retaining necessary documentation for investigation and assistance.