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New regulations to protect consumers for online services ready for cabinet approval

The Ministry of Commerce will next week propose new regulations that will protect consumers for online purchases and money transaction to the cabinet for approval.

The move was seen to prepare the country to move to Generation 4.0.

The proposal was the work of the ministry’s joint standing committee on commerce, industry and banking.

It covers transportation and delivery fees for online purchases and payments made through counter services.

Deputy Minister of Commerce Sontirat Sontijirawong, also committee chairman, said the new regulations cover transportation and delivery fees for Online transactions as well as monetary payments made through Counter Services.

This came about as a result of the country’s move towards generation 4.0 with regards to business transactions which is seeing growing popularity among people using and conducting online transactions.

On top of this it attempts to ensure greater equity with regards to E-Commerce transactions by stipulating that all details with regards to actual weighs, prices and the types of products and services must be clearly indicated.

Moreover, client must be informed of all related service charges and deductions. This move will ensure that the actual services or products that clients receive are the same as those that were so attractively advertised on sellers websites.

Any parties found to have taken advantage of customers by overcharging or delivering products that is dissimilar to those advertised will have to pay a maximum fine of 10,000 baht.

Source: Thai Public Broadcasting Service (Thai PBS)