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Ford Thailand agrees to buy back faulty cars from customers

Ford Thailand has agreed to buy back faulty Ford Focus and Ford Fiesta cars from customers based on case by case basis after negotiations between the company's management and representatives of car buyers.

About 200 buyers of the two models of Ford cars demonstrated in front of Ford Thailand head office at Sathorn Square building on Sathorn road to demand the company to show responsibility for the faulty cars.

Most of the faulty Ford Focus and Ford Fiesta cars experience shuddering of power shift gear system, delay in acceleration. Many of the buyers have lodged complaints with the Consumers Protection Committee, Foundation for Consumers and Crime Suppression Division's offences regarding consumers, demanding the company to take responsibility for the faulty cars.

Mr Atchariya Ruangrattanapong, president of the club to assist crime victims, told the media after the negotiations that the company agreed to buy back the faulty cars but on case by case basis.

He said that company had agreed to waive the ages of the cars as the main parameter to determine the car prices because some of the faulty cars were barely used as they were kept in garage for repairs most of the time although they were bought 5-6 years ago.

The club, he added, will submit to the company a list of some 150 customers of faulty cars with details of their problems on Wednesday. He expected the dispute to be resolved within October 30.

Source: Thai Public Broadcasting Service (Thai PBS)

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