Bank of Ayudhya (BAY) clarified in the case of someone posting on social media that they had illegally withdrew over 300,000 baht in digital deposits on the Kept by krungsri application. transactions by yourself The banking system has not been hacked.
Bank of Ayudhya (BAY) clarified in the case of someone posting on social media that they were illegally withdrawing digital deposits in the Kept by krungsri application by gradually transferring transactions from 1:00 a.m. until 4:00 a.m. Until the deposit is over 3 hundred thousand baht, only 17,000 baht left, and when informing the bank to freeze the destination account but received a reply that it could not be processed. therefore reported to the police Later, I was informed by a bank officer that I had coordinated to freeze the destination account for 72 hours.
BAY clarified that today (March 28, 2023) the bank invited the injured customer to join the discussion at the head office. The bank has presented various evidence. along with talking and understanding with the damaged customer The bank confirms that based on the information examined, it was found that the customer was the person conducting the transaction by himself. The incident was not caused by the bank's system being hacked.
In the part where there is information that the bank's officers do not comply The Royal Decree on Measures for Prevention and Suppression of Technology Crime B.E. 2566 may be caused by misunderstanding. After the injured customer, the account owner requests assistance through the Call Center channel, the Bank coordinates with relevant agencies to request the suspend of transactions of the suspicious destination account without waiting for government documents. along with giving advice to injured customers to follow the legal proceedings by allowing the victim to file a complaint with the investigating officer In order for the investigating officer to consider taking further action on the destination account whose transactions have been suspended.
BAY affirms that the workflow is consistent and in accordance with the guidelines that the banking sector must follow. 2566 (2023) and emphasizes that the Kept by krungsri application has measures to continuously improve the safety of use. In addition, the bank confirms that it complies with rules and regulations. Including being ready to provide full assistance to the injured customers.-Thai News Agency
Source: Thai News Agency